Text Messages
Plain and formatted text messages with bold, italic, and strikethrough support — the foundation of every WhatsApp conversation.
Communication Hub
Every WhatsApp message type, in one platform
Zervixo supports the full range of WhatsApp Business message types — from plain text replies to interactive menus, media files, and OTP authentication codes.
Problems it solves
-
Most WhatsApp tools only support text messages — richer message types require a separate integration.
-
Sending media files or interactive buttons requires direct API access, blocking non-technical teams.
-
Customers expect rich, interactive messages — plain text replies feel outdated and low-effort.
-
Switching between tools for different message types creates workflow gaps and inconsistent customer experience.
Key capabilities
Media Messages
Send and receive images, videos, audio clips, and documents (PDF, Word, Excel) — files are stored and accessible in the conversation history.
Template Messages
Pre-approved structured messages for campaigns, automations, and proactive outreach — required for messaging outside a 24-hour conversation window.
Interactive Messages
Messages with clickable reply buttons or scrollable list menus — guide customers to a choice without them having to type a free-text response.
OTP / Authentication Messages
Dedicated Authentication template category for delivering one-time codes with a built-in copy button — designed for verification and login flows.
Location & Reaction Messages
Share location pins with customers for delivery or meeting coordination, and receive emoji reactions on messages your team sends.
Availability: Full message type support is available in Communication Hub and Business Complete plans, or through Build Your Package.