Email [email protected] from the email address registered to your Zervixo account. Use the subject “Data Deletion Request” and include your full name, account email, company/workspace name, and whether you want us to delete your user account, a company workspace, Meta/WhatsApp integration data, or all applicable data. Do not send passwords, access tokens, or payment-card details.
We verify that you control the account before deleting it. Deletion removes or anonymizes the user profile and its personal data where permitted. If the account is the only administrator of a company workspace, we may ask you to transfer administration or separately authorize deletion of that workspace first.
A company administrator must request deletion of a company workspace. We verify the administrator’s authority and identify the affected tenant before deletion. This request covers company records and configured integrations, subject to legal-retention and active-contract obligations. Deleting one company never deletes or exposes another tenant’s data.
You may specifically request removal of data received through Meta or WhatsApp, including integration identifiers, stored credentials, contacts, conversation metadata, and message records held by Zervixo, where deletion is legally permitted. We revoke or disconnect the relevant integration when requested. This process deletes data controlled by Zervixo; data retained independently by Meta or WhatsApp remains subject to their own policies and account controls.
We acknowledge requests as soon as reasonably possible and may ask for additional information to prevent unauthorized deletion. Once verified, we aim to complete eligible deletion requests within 30 days. We confirm completion or explain any lawful reason for delay or retention. Residual database backup copies are isolated from normal use and expire under our documented backup-retention cycles; they are not restored except for disaster recovery or security purposes.
SHENOVA LLC, operating the Zervixo service, may retain limited records when required for tax, accounting, payment disputes, fraud prevention, security, legal claims, or regulatory compliance. Access is restricted and the data is deleted or anonymized when the applicable obligation ends.
For a deletion request or status update, contact [email protected]. Keep the request reference we send you. For other privacy questions, review our Privacy Policy.
